Nine Best Practices As Banks' Online and App Customer Experiences Converge
Source: The Financial Brand
Keynova managing director Susan Foulds discusses common digital elements that drive a best practice experience for both online and mobile banking.
Bank of America gets top marks for desktop user experience, study finds
Source: CX Dive
CX Dive talks with Keynova Group about the online banking experience at Bank of America.
Progressive first in online user experience: Keynova
Source: Digital Insurance
Digital Insurance interviews Keynova managing director, Beth Robertson, about user experience elements evaluated in the firm’s Q2 2024 Online Insurance Scorecard.
Insurance Carriers Optimize Digital Quoting and Expand Services to Address Evolving Climate Changes and Spanish-Language Communications
Progressive Wins No. 1 in Keynova Group’s Semi-Annual Online Insurance Scorecard Results
What Visa’s Upcoming Changes Might Mean for Your Wallet
Source: NerdWallet
NerdWallet’s Sara Rathner interviews Keynova managing director, Beth Robertson, and others about several new payment concepts developed by Visa.
Banks Offer Omnichannel Customer Support and Improved Dashboards to Enhance Digital Customer Experience
Banking Dive publishes Keynova’s Online Banker Scorecard results.
Banks Offer Omnichannel Customer Support and Improved Dashboards to Enhance Digital Customer Experience
Bank of America Secures First Place Overall in Keynova Group’s Q2 2024 Online Banker Scorecard
BofA No. 1 in Keynova Group’s 2024 Online Credit Card Scorecard
Source: The Green Sheet
The Green Sheet covers Keynova Group’s recent review of the acquisition and servicing elements offered on the websites of leading U.S. credit card issuers.
Credit Card Issuers Boost Fraud Prevention in Digital Card Applications, Enhance Lost/Stolen Card Services and Evolve Online Assistants
Bank of America Secures No. 1 Ranking in Keynova Group’s Q2 2024 Online Credit Card Scorecard
How Three Community Bank CEOs Are Tackling Tech, Talent and Deposit Challenges
Source: The Financial Brand
Insights into the direction of community banks and credit unions, leveraging their competitive position with in-person customer experiences and the critical next stage in upgrading their digital banking through their core processors and third-party APIs to meet customer expectations.
GEICO Tops List of Mobile Insurance Apps
Source: Carrier Management
Keynova’s recent 2024 Mobile Insurance results are covered in Carrier Management’s P&C news.
Insurance Carriers Advance Mobile Accident Detection and Claims Support Along with Facilitated Access to Mobile Services
Keynova Group Releases Semi-Annual Mobile Insurance Scorecard Results
Major Banks’ Mobile Apps Evolve into ‘Payment Central’ for Consumers
Source: The Financial Brand
Keynova’s Susan Foulds talks with Steve Cocheo of The Financial Brand about how bank apps are providing clarity and improved access to an array of consumer payment options.
What’s in Cap One’s Wallet?
Source: Digital Transactions
Peter Lucas includes Keynova Group’s Beth Robertson in his comprehensive look at the proposed Capital One – Discover merger.
Digital Transactions News briefs from 3/26/24
Source: Digital Transactions
Digital Transactions includes a brief about Keynova’s Q1 2024 Mobile Banking Scorecard.
Mobile Banking Payments Evolve with More Payment Alternatives and Virtual Assistant-Supported Transactions
Source: Fintech Finance News
Keynova’s recent Mobile Banking Scorecard results are reviewed by Fintech Finance News.
Mobile Banking Payments Evolve with More Payment Alternatives and Virtual Assistant-Supported Transactions
Keynova Group Releases Semi-Annual Mobile Banker Scorecard Results
Cap One, Discover join forces to rival Visa, Mastercard
Source: The Green Sheet
Beth Robertson, managing director at Keynova, discusses potential outcomes in a Capital One acquisition of Discover.
How Discover brings Capital One closer to merchants
Source: American Banker
American Banker’s John Adams includes commentary from Keynova managing director, Beth Robertson, about potential outcome for merchants should Capital One acquire Discover.
If Capital One Buys Discover, What Can Cardholders Expect?
Source: NerdWallet
Writer Melissa Lambarena includes commentary from Keynova Group in her assessment of cardholder impacts resulting from the potential Capital One-Discover merger.