Scorecard Winners
Keynova Scorecard results are updated multiple times throughout the year and include highly-anticipated “Winner” designations indicating top-ranking digital properties, critical best practices, and evolving trends in digital delivery. The Scorecard results document leading competitive initiatives and identify the industry-leading firms that are creating distinctive, best-in-class desktop and mobile experiences for their customers and prospects.
Banking Scorecards
Banker Scorecard (18 Banks; Twice per Year)
| 1ST | 2ND | 3RD | |
|---|---|---|---|
| Q2 2024 | Bank of America | U.S. Bank, Wells Fargo | |
| Q4 2023 | Bank of America | U.S. Bank, Wells Fargo | |
Mobile Banking Scorecard (17 Banks; Twice per Year)
| Q1 2024 | 1ST | 2ND | 3RD |
|---|---|---|---|
| OVERALL | U.S. Bank | Bank of America | Chase |
| APPS | U.S. Bank | Bank of America | Chase |
| MOBILE WEB | Truist | Bank of America, Chase, Wells Fargo | |
| Q3 2023 | 1ST | 2ND | 3RD |
|---|---|---|---|
| OVERALL | U.S. Bank | Bank of America | Chase |
| APPS | U.S. Bank | Bank of America | Chase |
| MOBILE WEB | Chase | Truist | Wells Fargo |
Small Business Banker (10 Banks; Once per Year)
| 1ST | 2ND | 3RD | |
|---|---|---|---|
| 2023 | Bank of America | Wells Fargo | Chase |
| 2022 | Bank of America | Wells Fargo | Chase |
*All baseline Scorecard evaluations can be customized to assess non-traditional or smaller regional banking institutions, platform providers, and associated businesses and products.
Credit Cards and Lending Scorecards
Credit Card Scorecard (10 Issuers; Online and Mobile - Each Once per Year)
Online Credit Card Scorecard
| 1ST | 2ND | 3RD | |
|---|---|---|---|
| Q2 2023 | Bank of America | Discover | U.S. Bank |
Mobile Credit Card Scorecard
| 1ST | 2ND | 3RD | |
|---|---|---|---|
| Q4 2023 | Bank of America, Wells Fargo | U.S. Bank | |
| APPS | Bank of America | U.S. Bank, Wells Fargo | |
| MOBILE WEB | American Express, Wells Fargo | Bank of America | |
Mortgage-Home Equity Scorecard (12 Lenders; Once per Year)
| 1ST | 2ND | 3RD | |
|---|---|---|---|
| 2023 | Bank of America | PNC | U.S. Bank, Wells Fargo |
| 2022 | Bank of America | PNC | Wells Fargo |
*All baseline Scorecard evaluations can be customized to assess non-bank, non-traditional, or smaller regional firms.
Insurance Scorecards
Insurance Scorecard (12 Carriers; Twice per Year)
| 1ST | 2ND | 3RD | |
|---|---|---|---|
| Q4 2023 | Progressive | State Farm | GEICO, USAA |
| Q2 2023 | Progressive | State Farm | GEICO, Liberty Mutual |
Mobile Insurance Scorecard (12 Carriers; Twice per Year)
| Q1 2024 | 1ST | 2ND | 3RD |
|---|---|---|---|
| OVERALL | GEICO | State Farm | Progressive |
| APPS | State Farm | GEICO | Allstate, Progressive |
| MOBILE WEB | Progressive | GEICO | State Farm |
| Q3 2023 | 1ST | 2ND | 3RD |
|---|---|---|---|
| OVERALL | GEICO | State Farm | Progressive |
| APPS | GEICO | State Farm | Farmers |
| MOBILE WEB | GEICO | Progressive, State Farm | |
Small Commercial Insurance Scorecard (10 Carriers; Once per Year)
| 1ST | 2ND | 3RD | |
|---|---|---|---|
| 2023 | The Hartford | Progressive | Nationwide |
| 2022 | The Hartford | Progressive | Nationwide |
*All baseline Scorecard evaluations can be customized to assess smaller regional firms or associated businesses and products.