Insights
Perspectives from the Keynova Group team and other thought leaders influencing innovative thinking about digital channels.
Credit card surcharging is rising: What banks need to know
Source: American Banker
American Banker’s Cheryl Munk interviews Keynova about the expanding merchant practice of surcharging consumers when they pay with a credit card.
Race Against Real-Time: The Evolving Landscape of US Payment Systems
Source: baft.org
Real-time payments now available to banks and credit unions of all sizes with RTP and FedNow—and none too soon. Will there ultimately be interoperability with the global standard ISO 20022?
Excerpts from The Hartford’s Earnings Call of January 31, 2025
In its recent earnings call, The Hartford cites recognition in Keynova Group’s Small Commercial Insurance Scorecard.
P&C insurers with the best online customer experience
Source: PropertyCasualty360
Brittney Meredith-Miller, assistant editor at PropertyCasualty360, highlights the findings in Keynova Group’s recent Q4 2024 Online Insurance Scorecard, which explores the user experience at top P&C carriers’ websites.
What’s risk got to do with it?
Source: Digital Insurance
Bill Martin, President and CEO at Plymouth Rock Home Assurance, discusses the need to evolve risk models and insurance products to keep pace with the increasing frequency of large scale natural disasters.
5 Credit Card Trends to Watch for in 2025
Source: NerdWallet
Perspectives from Keynova Group are included in NerdWallet’s round up of credit card trends to anticipate in 2025.
Open banking levels the playing field for smaller banks and credit unions
Source: American Banker
Susan Foulds, a managing director at Keynova, details how new open banking rules have created the potential for smaller institutions to compete more effectively with larger peers.
Insurer websites support policyholders during natural disasters: Keynova
Source: Digital Insurance
As wildfires rage in California, Keynova’s latest Online Insurance Scorecard finds insurance carriers building out informative content on their sites to help policyholders prepare for and recover from a wide range of natural disasters.
How Leading Credit Card Apps Are Adding Features to Deliver Convenience and Boost Spending
Source: The Financial Brand
Steven Cocheo interviews Keynova managing director, Beth Robertson, about how credit card issuers are turning their mobile apps into handheld command centers to enhance retention and accelerate card spending.
Insurance Carriers Support Policyholders with Online Content on Natural Disasters; Improve Educational Resources and Digital Policy Management
Progressive Wins 1st in Keynova Group’s Semi-Annual Online Insurance Scorecard
Small banks risk losing ground in business credit cards
Source: American Banker
Cheryl Munk includes data from Keynova Group in an article about the revenue potential for banks to build or expand their business credit card offerings.
Digital Transactions News briefs from 12/4/24
Source: Digital Transactions
A Keynova Group report on the 2024 Mobile Credit Card Scorecard, which examined the mobile app and mobile web channels of the top 10 U.S. issuers, placed Bank of America at the top for its mobile app and Wells Fargo and American Express tied at first for their mobile web experiences.
Unlocking the Future of Credit Cards with Mobile Technology
Source: Investors Hangout
Keynova Group’s 2024 Mobile Credit Card Scorecard highlighted significant advancements among issuers, focusing on digital wallets and secure payment methods.
The Hartford first in digital customer experience: Keynova
Source: Digital Insurance
Small commercial insurance carriers are prioritizing disaster preparedness and recovery options to support small businesses, according to Keynova’s results.
Credit Card Issuers Drive Use of Digital Wallets, Include Cardholder Acquisition Pathways in Mobile Apps, and Expand Mobile Access to Rewards Information
Bank of America Wins No. 1 Overall in Keynova Group’s 2nd Annual Mobile Credit Card Scorecard