Insights
Perspectives from the Keynova Group team and other thought leaders influencing innovative thinking about digital channels.
Insurer websites support policyholders during natural disasters: Keynova
Source: Digital Insurance
As wildfires rage in California, Keynova’s latest Online Insurance Scorecard finds insurance carriers building out informative content on their sites to help policyholders prepare for and recover from a wide range of natural disasters.
How Leading Credit Card Apps Are Adding Features to Deliver Convenience and Boost Spending
Source: The Financial Brand
Steven Cocheo interviews Keynova managing director, Beth Robertson, about how credit card issuers are turning their mobile apps into handheld command centers to enhance retention and accelerate card spending.
Insurance Carriers Support Policyholders with Online Content on Natural Disasters; Improve Educational Resources and Digital Policy Management
Progressive Wins 1st in Keynova Group’s Semi-Annual Online Insurance Scorecard
Small banks risk losing ground in business credit cards
Source: American Banker
Cheryl Munk includes data from Keynova Group in an article about the revenue potential for banks to build or expand their business credit card offerings.
Digital Transactions News briefs from 12/4/24
Source: Digital Transactions
A Keynova Group report on the 2024 Mobile Credit Card Scorecard, which examined the mobile app and mobile web channels of the top 10 U.S. issuers, placed Bank of America at the top for its mobile app and Wells Fargo and American Express tied at first for their mobile web experiences.
Unlocking the Future of Credit Cards with Mobile Technology
Source: Investors Hangout
Keynova Group’s 2024 Mobile Credit Card Scorecard highlighted significant advancements among issuers, focusing on digital wallets and secure payment methods.
The Hartford first in digital customer experience: Keynova
Source: Digital Insurance
Small commercial insurance carriers are prioritizing disaster preparedness and recovery options to support small businesses, according to Keynova’s results.
Credit Card Issuers Drive Use of Digital Wallets, Include Cardholder Acquisition Pathways in Mobile Apps, and Expand Mobile Access to Rewards Information
Bank of America Wins No. 1 Overall in Keynova Group’s 2nd Annual Mobile Credit Card Scorecard
Which digital banking features make banks stand out?
Source: EMARKETER
Keynova’s recent Online Banking and Mobile Banking Scorecards are compared to a 2024 study conducted by EMARKETER on emerging mobile banking features.
6 Ways to Modernize Mobile Apps for Policyholders
Source: Insurance Thought Leadership
Keynova’s managing director, Beth Robertson, suggests six strategies and best practices that insurance carriers should consider to improve their mobile apps and bolster engagement.
Digital Divide Among Banks’ Online Banking Services Showcases Opportunities for Greater Parity; Timely, Predictive Alerts Needed for Improved Financial Management
Bank of America Continues to Score First Overall in Keynova Group’s Q4 2024 Online Banker Scorecard
AI in insurance, climate change: Top news October 2024
Source: Digital Insurance
In its October roundup of pressing issues in the insurance industry, Digital Insurance cites findings in Keynova Group’s Q3 2024 Mobile Insurance Scorecard.
The Hartford first in digital customer experience: Keynova
Source: Digital Insurance
Kaitlyn Mattson of Digital Insurance shares some of Keynova Group’s recently released findings from the firm’s annual Small Commercial Insurance Scorecard.
Carriers Offer Digital Resources for Business Preparedness and Recovery from Disasters; Opportunity to Expand Mobile App Servicing
The Hartford Remains No. 1 in Keynova Group’s Annual Small Commercial Insurance Scorecard
Geico is first for digital customer experience: Keynova
Source: Digital Insurance
Digital Insurance reviews the results of Keynova’s recently released Mobile Insurance Scorecard.