5 key drivers of the Capital One-Discover merger
Source: American Banker
Kate Fitzgerald interviews Keynova managing director, Beth Robertson, in this detailed look at the proposed Capital One merger with Discover.
Virtual assistants are the future, but some banks are falling behind
Source: American Banker
Keynova managing director, Susan Foulds, discusses retail banking’s virtual assistant-driven transformation and its contribution to an improved customer experience.
Progressive continues to rank first in online experience: Keynova
Source: Digital Insurance
Kaitlyn Mattson discusses recent Online Insurance Scorecard results with Keynova Group’s Beth Robertson.
5 Credit Card Trends to Watch for in 2024
Source: NerdWallet
Sara Rathner of NerdWallet incorporates insights from Keynova Group managing director, Beth Robertson, in a review of key past and future trends for credit cards.
What makes a good mobile banking app?
Source: American Banker
American Banker’s Miriam Cross interviews Keynova’s Susan Foulds and other leading analysts about key elements supporting market-leading mobile banking apps.
Online Policy Self-Servicing, Support and Quoting Capabilities Set Leading Insurance Carriers Apart
Keynova Group Releases Semi-Annual Online Insurance Scorecard Results
Helping Americans understand benefits of saving tax refunds, cash bonuses
Source: U.S. Bank
In a recent blog post, U.S. Bank cites its win in Keynova Group’s 2023 Mobile Banking Scorecards and its strong position in the 2023 Online Banking Scorecards.
Mobile Credit Card Scorecard Reveals Advances in Servicing via Virtual Assistants, Spending Reports and Card Controls
Bank of America and Wells Fargo Tie for No. 1 in the Keynova Group 2023 Mobile Credit Card Scorecard
Where are they now? 6 Digital Banker of the Year honorees
Source: American Banker
Keynova Group is highlighted in a discussion of Bank of America’s virtual assistant, Erica, which was developed under the direction of Michelle Moore - now heading digital at Wells Fargo.
Why U.S. Bank Makes Culture an Everyday Effort
Source: The Financial Brand
Citing U.S. Bank’s win in Keynova Group’s Q1 2023 Mobile Banking Scorecard, this article discusses how the bank leverages both technology and culture to serve its customers.
Digital Banking Trends Focus on Real-Time Payments and Personalization
Source: Finance & Investing
A recent report from Keynova Group sheds light on key online banking trends, emphasizing the growing significance of real-time payments (RTP), personal financial management (PFM) tools, and other innovative services.
Citibank leads in real-time payment services as digital banking evolves
Source: Investing.com
Citibank leads in real-time payment services as digital banking evolves.
Bank of America Continues to Rank No. 1 for Online Banking Experience as Personalized PFM Trend Advances and RTP Surfaces
Keynova Group Releases Semi-Annual Online Banker Scorecard
5 best practices for improving the home equity lending experience
Source: HousingWire
Learn actions Keynova Group recommends for banks and non-banks to improve their digital channels to better support home equity lending.
The Hartford's digital experience first in small commercial: Keynova
Source: Digital Insurance
Kaitlyn Mattson of Digital Insurance covers the results of Keynova Group’s recently released 2023 Small Commercial Insurance Scorecard benchmarking leading U.S. carriers’ digital services supporting small businesses.
Insurance Carriers Increase Small Businesses’ Digital Access to Certificates of Insurance and Demos; Opportunity to Add More Digital Servicing
The Hartford Achieves First Place in Keynova Group’s Annual Small Commercial Insurance Scorecard
Banking prospects want to test mobile apps before downloading
Source: Insider Intelligence
In a recent Keynova Group study of 17 major banks, 70% offered some form of test drive feature.
Geico Takes Top Spot in Mobile User Experience Rankings as Nationwide, USAA Fall
Source: P&C Specialist
Carl Winfield of P&C Specialist reviews the findings of Keynova Group’s recently released Q3 2023 Mobile Insurance Scorecard, assessing the mobile app and browser experience for policyholders and prospects using top U.S. carriers.
Geico ranks first for overall mobile experience
Source: Digital Insurance
Kaitlyn Mattson of Digital Insurance interviews Keynova Group’s Beth Robertson about results of the firm’s Q3 2023 Mobile Insurance Scorecard.
Offer ‘Test Drives’ of Mobile Banking Apps for a Marketing Advantage
Source: The Financial Brand
Recent research by Keynova Group suggests that video tours, demos, test drives are becoming a “must have” as digital emphasis grows.