Key Digital Trends Emerge in Financial Services Survey
Source: Scotsman Guide
Keynova managing director, Beth Robertson, discusses highlights of the company’s recent 2023 Mortgage-Home Equity Scorecard reviewing top lenders in the U.S. market.
GEICO takes the lead for its mobile user experience
Source: Insurance Business
According to Keynova Group, GEICO ranked first for its overall score and surpassed 11 of the country’s major carriers for its mobile user experience.
Insurers Enhance Mobile Channels with Added Digital Assistant Support and Usability Elements for Privacy and Quoting
Keynova Group Releases Semi-Annual Mobile Insurance Scorecard Results
Mobile Banking Use Fueled by Enhanced Financial Management Tools, Improved Demos and Advancing Virtual Assistant Skills
Keynova Group Releases Semi-Annual Mobile Banker Scorecard Results
Borrowers Tapping Equity to Pay Down Debts, Renovations
Source: Inside Mortgage Trends
Keynova, along with TransUnion and the Mortgage Bankers Association, discuss how home equity is replacing refinancing as the choice for consumers funding renovations and paying off high-interest debt..
What Small Businesses Want from Mobile Banking Apps (But Don’t Get)
Source: The Financial Brand
In an interview with The Financial Brand, Keynova managing director Susan Foulds details how mobile banking apps fall short and what functionality small business users want most.
Home Lenders Adding Spanish-language, Financial Goal-setting Tools and Looking to Opportunities in Home Equity
Keynova Group Releases 2023 Mortgage-Home Equity Scorecard
Leading Small Business Banks Expand Digital Customer Support and Mobile Banking for Business Customers
Keynova Group Releases Annual Small Business Banker Scorecard
Insurance carriers step up Spanish-language options, digital services
Source: Digital Insurance
More than half of the carriers that were analyzed explicitly list customer support numbers in Spanish.
Progressive Leads Other Carriers in Online Experience as Spanish-Language Options Grow
Source: Eva Thomas - P&C Specialist
Progressive tops other personal lines insurers with the best online experience, followed closely by State Farm and Geico.
Spanish-language and Digital Quoting Services on the Rise Among Leading Insurance Carriers
Keynova Group Releases Semi-Annual Online Insurance Scorecard Results
Leading Banks Enhance Online Services Including Seamless Account Opening and Self-Service Options
Keynova Group Releases Semi-Annual Online Banker Scorecard Results
How Credit Card Issuers Are Tackling Application Abandonment
Source: The Financial Brand
Keynova’s Beth Robertson talks with Steve Cocheo of The Financial Brand about how issuers are improving digital credit card applications.
Leading Credit Card Issuers Emphasize Cardholder Security; Streamline Card Applications
Bank of America Secures No. 1 Ranking in Keynova Group’s Q2 2023 Online Credit Card Scorecard
How Virtual Assistants Take Mobile Banking Apps to the Next Level
Source: The Financial Brand
Keynova’s Susan Foulds discusses how true virtual assistants — which incorporate natural language processing, artificial intelligence and predictive analytics — take mobile banking to the next level.
Carriers improve mobile claims experience, Keynova
Source: Digital Insurance
Competition to support optimal digital experiences for policyholders across mobile channels is heating up per Keynova Group’s Q1 2023 Mobile Insurance Scorecard.
Geico is Tops for Mobile User Experience, Progressive Close Behind
Source: P&C Specialist
According to a report by the Keynova Group, GEICO comes in first when it comes to the mobile user experience.
Roadside Assistance Enhancements Improve Mobile Insurance Experience, Heighten Carriers’ Competitive Capabilities
Keynova Group Releases Semi-Annual Mobile Insurance Scorecard Results
Innovative Mobile Banking Support Options Grow but Capabilities Vary Widely
Keynova Group Releases Semi-Annual Mobile Banker Scorecard Results
Today’s consumers want more from credit card issuers
Source: Payments Next
Keynova Group explores how an ever-evolving roster of innovative digital services offers credit card issuers an opportunity to differentiate their offerings and connect with cardholders.