Citibank leads in real-time payment services as digital banking evolves
Source: Investing.com
Citibank leads in real-time payment services as digital banking evolves.
Bank of America Continues to Rank No. 1 for Online Banking Experience as Personalized PFM Trend Advances and RTP Surfaces
Keynova Group Releases Semi-Annual Online Banker Scorecard
5 best practices for improving the home equity lending experience
Source: HousingWire
Learn actions Keynova Group recommends for banks and non-banks to improve their digital channels to better support home equity lending.
The Hartford's digital experience first in small commercial: Keynova
Source: Digital Insurance
Kaitlyn Mattson of Digital Insurance covers the results of Keynova Group’s recently released 2023 Small Commercial Insurance Scorecard benchmarking leading U.S. carriers’ digital services supporting small businesses.
Insurance Carriers Increase Small Businesses’ Digital Access to Certificates of Insurance and Demos; Opportunity to Add More Digital Servicing
The Hartford Achieves First Place in Keynova Group’s Annual Small Commercial Insurance Scorecard
Banking prospects want to test mobile apps before downloading
Source: Insider Intelligence
In a recent Keynova Group study of 17 major banks, 70% offered some form of test drive feature.
Geico Takes Top Spot in Mobile User Experience Rankings as Nationwide, USAA Fall
Source: P&C Specialist
Carl Winfield of P&C Specialist reviews the findings of Keynova Group’s recently released Q3 2023 Mobile Insurance Scorecard, assessing the mobile app and browser experience for policyholders and prospects using top U.S. carriers.
Geico ranks first for overall mobile experience
Source: Digital Insurance
Kaitlyn Mattson of Digital Insurance interviews Keynova Group’s Beth Robertson about results of the firm’s Q3 2023 Mobile Insurance Scorecard.
Offer ‘Test Drives’ of Mobile Banking Apps for a Marketing Advantage
Source: The Financial Brand
Recent research by Keynova Group suggests that video tours, demos, test drives are becoming a “must have” as digital emphasis grows.
Key Digital Trends Emerge in Financial Services Survey
Source: Scotsman Guide
Keynova managing director, Beth Robertson, discusses highlights of the company’s recent 2023 Mortgage-Home Equity Scorecard reviewing top lenders in the U.S. market.
GEICO takes the lead for its mobile user experience
Source: Insurance Business
According to Keynova Group, GEICO ranked first for its overall score and surpassed 11 of the country’s major carriers for its mobile user experience.
Insurers Enhance Mobile Channels with Added Digital Assistant Support and Usability Elements for Privacy and Quoting
Keynova Group Releases Semi-Annual Mobile Insurance Scorecard Results
Mobile Banking Use Fueled by Enhanced Financial Management Tools, Improved Demos and Advancing Virtual Assistant Skills
Keynova Group Releases Semi-Annual Mobile Banker Scorecard Results
Borrowers Tapping Equity to Pay Down Debts, Renovations
Source: Inside Mortgage Trends
Keynova, along with TransUnion and the Mortgage Bankers Association, discuss how home equity is replacing refinancing as the choice for consumers funding renovations and paying off high-interest debt..
What Small Businesses Want from Mobile Banking Apps (But Don’t Get)
Source: The Financial Brand
In an interview with The Financial Brand, Keynova managing director Susan Foulds details how mobile banking apps fall short and what functionality small business users want most.
Home Lenders Adding Spanish-language, Financial Goal-setting Tools and Looking to Opportunities in Home Equity
Keynova Group Releases 2023 Mortgage-Home Equity Scorecard
Leading Small Business Banks Expand Digital Customer Support and Mobile Banking for Business Customers
Keynova Group Releases Annual Small Business Banker Scorecard
Insurance carriers step up Spanish-language options, digital services
Source: Digital Insurance
More than half of the carriers that were analyzed explicitly list customer support numbers in Spanish.
Progressive Leads Other Carriers in Online Experience as Spanish-Language Options Grow
Source: Eva Thomas - P&C Specialist
Progressive tops other personal lines insurers with the best online experience, followed closely by State Farm and Geico.
Spanish-language and Digital Quoting Services on the Rise Among Leading Insurance Carriers
Keynova Group Releases Semi-Annual Online Insurance Scorecard Results