Insights
Perspectives from the Keynova Group team and other thought leaders influencing innovative thinking about digital channels.
GEICO takes the lead for its mobile user experience
Source: Insurance Business
According to Keynova Group, GEICO ranked first for its overall score and surpassed 11 of the country’s major carriers for its mobile user experience.
Insurers Enhance Mobile Channels with Added Digital Assistant Support and Usability Elements for Privacy and Quoting
Keynova Group Releases Semi-Annual Mobile Insurance Scorecard Results
Mobile Banking Use Fueled by Enhanced Financial Management Tools, Improved Demos and Advancing Virtual Assistant Skills
Keynova Group Releases Semi-Annual Mobile Banker Scorecard Results
Is ChatGPT Ready for Banking? Yes and No
Source: The Financial Brand
Recent interest in AI is a good catalyst for organizations to start adopting the technology, making sure to find a solution that best suits their needs.
Will AI Fix Work?
Source: Microsoft’s 2023 Work Trend Index
A study from Microsoft reveals how organizations that embrace AI can usher in a new wave of productivity growth and value creation.
Borrowers Tapping Equity to Pay Down Debts, Renovations
Source: Inside Mortgage Trends
Keynova, along with TransUnion and the Mortgage Bankers Association, discuss how home equity is replacing refinancing as the choice for consumers funding renovations and paying off high-interest debt.
What Small Businesses Want from Mobile Banking Apps (But Don’t Get)
Source: The Financial Brand
In an interview with The Financial Brand, Keynova managing director Susan Foulds details how mobile banking apps fall short and what functionality small business users want most.
Home Lenders Adding Spanish-language, Financial Goal-setting Tools and Looking to Opportunities in Home Equity
Keynova Group Releases 2023 Mortgage-Home Equity Scorecard
5 Technologies That Are Driving the Future of Banking
Source: Banking Exchange
A primer on the key digital technologies that can impact every facet of financial service providers’ businesses.
Leading Small Business Banks Expand Digital Customer Support and Mobile Banking for Business Customers
Keynova Group Releases Annual Small Business Banker Scorecard
Progressive Leads Other Carriers in Online Experience as Spanish-Language Options Grow
Source: Eva Thomas - P&C Specialist
Progressive tops other personal lines insurers with the best online experience, followed closely by State Farm and Geico.
Spanish-language and Digital Quoting Services on the Rise Among Leading Insurance Carriers
Keynova Group Releases Semi-Annual Online Insurance Scorecard Results
How Insurers and New Entrants Can Take Advantage of Embedded Insurance
Source: Ernst & Young
EY discusses how embedded plays are becoming a competitive imperative, representing a customer-centric convergence of diverse products and services.
How Banks Use Tech to Go Beyond Accessibility Standards
Source: American Banker
Miriam Cross of the American Banker writes about the debate on how the ADA (Americans with Disabilities Act) applies to digital properties.
Gen Z Consumers Give Banks Less Than a Passing Grade on Bank Authentication
Source: Pymnts
Customer-facing elements are especially important to Gen Z according to new insights from @PYMNTS