Keynova Group Releases Semi-Annual Online Banker Scorecard Results

Source: The Financial Brand

Keynova’s Beth Robertson talks with Steve Cocheo of The Financial Brand about how issuers are improving digital credit card applications.

Bank of America Secures No. 1 Ranking in Keynova Group’s Q2 2023 Online Credit Card Scorecard

Source: The Financial Brand

Keynova’s Susan Foulds discusses how true virtual assistants — which incorporate natural language processing, artificial intelligence and predictive analytics — take mobile banking to the next level.

Source: Digital Insurance

Competition to support optimal digital experiences for policyholders across mobile channels is heating up per Keynova Group’s Q1 2023 Mobile Insurance Scorecard

Source: P&C Specialist

According to a report by the Keynova Group, GEICO comes in first when it comes to the mobile user experience.

Source: The Financial Brand

A comprehensive strategy involving a blended approach of digital best practices and human connectivity is required to deepen banks’ relationships with those customers acquired through digital acquisition and onboarding, especially for regional and community banks. The Financial Brand spotlights the success of this strategy at Huntington Bank.

Source: Wall Street Journal

Forcing users to change their passwords and mandating special characters are outdated but persistent rules. ‘Some bits of old password wisdom have turned into a bit of a religion.’

Source: Payments Next

Keynova Group explores how an ever-evolving roster of innovative digital services offers credit card issuers an opportunity to differentiate their offerings and connect with cardholders.

Source: ITL

Keynova Group’s managing director, Beth Robertson, on how insurers are using telematics to differentiate their products, reduce risks and expenses, and continue improving the policyholder experience.

Source: NerdWallet

NerdWallet’s Sara Rathner speaks with Keynova Group’s managing director, Beth Robertson, about what’s trending for credit cards in the coming year.

Source: Digital Insurance

A good read for banks as well as insurers; learn why automated interactions should be tempered with as-needed human support.

Source: The Financial Brand

Steve Cocheo of The Financial Brand highlights key findings in Keynova Group’s most recent Credit Card Scorecard.

Source: InsuranceNewsNet

InsuranceNewsNet’s Doug Bailey reviews insights drawn from Keynova Group’s Online Insurance Scorecard review of leading P&C carriers’ websites.

Source: Digital Insurance

Kaitlyn Mattson of Digital Insurance shares findings from Keynova Group’s recent Q4 2022 Online Insurance Scorecard