Source: The Financial Brand

The nature of financial services for both consumers and businesses requires personalization of the digital experience—a balance of technology with customer experience best practices, options for user customization, and relevant insights and guidance—all blended with high-touch customer service that is readily available when required. Citizens Bank taps into the importance of humanizing the digital experience.

Christopher Musto and Susan Foulds

Growing customer acquisition and unprecedented levels of late-stage venture funding suggest newfound traction for challenger banking offerings.  In this series, Keynova highlights where digital teams at large banks should take a closer look at challengers, and then turns its lens on the areas where leading large banks have demonstrated digital superiority over challengers.

Source: Tableau/IDC

Learn how data leading organizations use data and their organization’s culture to position for competitive advantage.

Source: FCC

Tips and resources from the FCC on how small businesses can keep their information secure.

Source: Entrepreneur.com

10 cyber security tips from Entrepreneur for small and medium businesses.

Susan Foulds, Managing Director
In the banking and brokerage industries, online and mobile money movement and payments have considerably expanded in the last few years.

Susan Foulds, Managing Director

As the COIVID pandemic causes workers in the U.S. to either lose their jobs or shift to working from home, the types of products and services consumers and small businesses will need are also altering.