Insights
Perspectives from the Keynova Group team and other thought leaders influencing innovative thinking about digital channels.
Responding to Dynamic Market Conditions, Home Lenders Enhance the Digital Experience for Home Equity and Offer Sophisticated Home Lending Portals
Keynova Group Releases 2024 Mortgage-Home Equity Scorecard
7 Best Personal Banks in California Compared for 2024
California Business Journal recently cited Keynova Group's top ranking of the U.S. Bank mobile app in a review of best banks operating in the California market.
BofA, Chase, and PNC Lead a Wave of Better Small Business Offerings, But Gaps Remain
Another detailed article from The Financial Brand’s, Steve Cocheo, who interviews Keynova’s managing director, Susan Foulds, about digital services supporting small business banking.
Banks Improve Digital Payment Options and Expand Mobile App Services for Small Businesses
Bank of America Places First in Keynova Group’s Annual Small Business Banker Scorecard
Progressive Keeps Grip on Top Digital Experience Ranking
P&C Specialist covers Keynova Group’s recent Online Insurance Scorecard for Q2 2024 and also touches on the firm’s Mobile Insurance evaluation covering mobile app and web channels.
Nine Best Practices As Banks' Online and App Customer Experiences Converge
Source: The Financial Brand
Keynova managing director Susan Foulds discusses common digital elements that drive a best practice experience for both online and mobile banking.
Bank of America gets top marks for desktop user experience, study finds
Source: CX Dive
CX Dive talks with Keynova Group about the online banking experience at Bank of America.
Progressive first in online user experience: Keynova
Source: Digital Insurance
Digital Insurance interviews Keynova managing director, Beth Robertson, about user experience elements evaluated in the firm’s Q2 2024 Online Insurance Scorecard.
Insurance Carriers Optimize Digital Quoting and Expand Services to Address Evolving Climate Changes and Spanish-Language Communications
Progressive Wins No. 1 in Keynova Group’s Semi-Annual Online Insurance Scorecard Results
What Visa’s Upcoming Changes Might Mean for Your Wallet
Source: NerdWallet
NerdWallet’s Sara Rathner interviews Keynova managing director, Beth Robertson, and others about several new payment concepts developed by Visa.
Banks Offer Omnichannel Customer Support and Improved Dashboards to Enhance Digital Customer Experience
Banking Dive publishes Keynova’s Online Banker Scorecard results.
Banks Offer Omnichannel Customer Support and Improved Dashboards to Enhance Digital Customer Experience
Bank of America Secures First Place Overall in Keynova Group’s Q2 2024 Online Banker Scorecard
BofA No. 1 in Keynova Group’s 2024 Online Credit Card Scorecard
Source: The Green Sheet
The Green Sheet covers Keynova Group’s recent review of the acquisition and servicing elements offered on the websites of leading U.S. credit card issuers.
Credit Card Issuers Boost Fraud Prevention in Digital Card Applications, Enhance Lost/Stolen Card Services and Evolve Online Assistants
Bank of America Secures No. 1 Ranking in Keynova Group’s Q2 2024 Online Credit Card Scorecard
How Three Community Bank CEOs Are Tackling Tech, Talent and Deposit Challenges
Source: The Financial Brand
Insights into the direction of community banks and credit unions, leveraging their competitive position with in-person customer experiences and the critical next stage in upgrading their digital banking through their core processors and third-party APIs to meet customer expectations.