Insights
Perspectives from the Keynova Group team and other thought leaders influencing innovative thinking about digital channels.
Carriers Enhance Policyholders’ Mobile Experience with App-Embedded Web Content, Expanded Telematics Capabilities and Integrated Mobile Device Features
Progressive and GEICO Tie for First in Semi-Annual Mobile Insurance Scorecard.
Nearly 80% of all U.S. Bank’s retail transactions are digital
Source: Bank Automation News
Keynova’s recent Mobile Banking Scorecard findings are included in a review of U.S. Bank’s digital transaction activity.
Why did U.S. Bank’s mobile app stand out in a recent ranking?
Source: eMarketer
eMarketer’s Laura Ashcraft highlights Keynova Group’s findings supporting U.S. Bank’s market-leading mobile banking experience.
In Mobile Banking, Predictive Virtual Assistant Capabilities Remain Nascent; Omnichannel Account Opening and Use of Apps to Cross-Sell Expand
U.S. Bank Repeats No. 1 Overall and Clinches First in Both Mobile App and Mobile Web in Keynova Group’s Semi-Annual Mobile Banker Scorecard
Mobile app enhancements are helping better support members
Source: Nationwide
Keynova Group is recognized by Nationwide in an informative release about the firm’s mobile app.
Digital Interactions by BofA Clients Surge to Over 26 Billion, up 12% Year-Over-Year
Source: Bank of America
Bank of America cites its leading position in two of Keynova Group’s Scorecards that assess the comparative customer experience offered through leading banks’ and issuers’ digital channels.
Credit card surcharging is rising: What banks need to know
Source: American Banker
American Banker’s Cheryl Munk interviews Keynova about the expanding merchant practice of surcharging consumers when they pay with a credit card.
Race Against Real-Time: The Evolving Landscape of US Payment Systems
Source: baft.org
Real-time payments now available to banks and credit unions of all sizes with RTP and FedNow—and none too soon. Will there ultimately be interoperability with the global standard ISO 20022?
Excerpts from The Hartford’s Earnings Call of January 31, 2025
In its recent earnings call, The Hartford cites recognition in Keynova Group’s Small Commercial Insurance Scorecard.
P&C insurers with the best online customer experience
Source: PropertyCasualty360
Brittney Meredith-Miller, assistant editor at PropertyCasualty360, highlights the findings in Keynova Group’s recent Q4 2024 Online Insurance Scorecard, which explores the user experience at top P&C carriers’ websites.
What’s risk got to do with it?
Source: Digital Insurance
Bill Martin, President and CEO at Plymouth Rock Home Assurance, discusses the need to evolve risk models and insurance products to keep pace with the increasing frequency of large scale natural disasters.
5 Credit Card Trends to Watch for in 2025
Source: NerdWallet
Perspectives from Keynova Group are included in NerdWallet’s round up of credit card trends to anticipate in 2025.
Open banking levels the playing field for smaller banks and credit unions
Source: American Banker
Susan Foulds, a managing director at Keynova, details how new open banking rules have created the potential for smaller institutions to compete more effectively with larger peers.
Insurer websites support policyholders during natural disasters: Keynova
Source: Digital Insurance
As wildfires rage in California, Keynova’s latest Online Insurance Scorecard finds insurance carriers building out informative content on their sites to help policyholders prepare for and recover from a wide range of natural disasters.
How Leading Credit Card Apps Are Adding Features to Deliver Convenience and Boost Spending
Source: The Financial Brand
Steven Cocheo interviews Keynova managing director, Beth Robertson, about how credit card issuers are turning their mobile apps into handheld command centers to enhance retention and accelerate card spending.