Insights

Perspectives from the Keynova Group team and other thought leaders influencing innovative thinking about digital channels.

Beth Robertson 3/28/20 Beth Robertson 3/28/20

Disruption Drives Innovation

Source: The Daily Progress
Business law and entrepreneurship instructor, Laura Hollis, shows how disruptive innovation moves up market to displace established products, services, and/or business models.

Dayna Bieber 3/28/20 Dayna Bieber 3/28/20

Our Post-Coronavirus World: Tech Influences New Habits

Source: Venture Beat
Kyle Fugere, Global Head of Ventures & Labs at Dunnhumby, on technology and lifestyle changes that will emerge post-pandemic.

Beth Robertson 3/9/20 Beth Robertson 3/9/20

Why Customer Experience Is Now Job No. 1 for CEOs

Source: Wharton
Mark Leiter on why the best companies are on a quest to put intuitive, self-service, digital experiences at the center of their customer interactions.